3 Ways to Make Your Customers Happy Over the Phone

3 Ways to Make Your Customers Happy Over the Phone
December 23, 2018

If you run a business that provides customer service or you are in charge of a customer service team, the odds are high that you have brainstormed ideas to keep your customers happy while solving service issues or disputes. This problem can seem especially tricky when your employees are helping clients or are delivering sales pitches primarily over the phone.

The digital divide created by the telephone can be difficult to traverse, but it does not have to be. There are tactics that you as a business owner or manager can deploy to keep your customers happy and satisfied with their service while they are being helped with their issues or are listening to your marketers’ sales messaging. If you want to learn how to make your customers happy while they are on the phone, read on for three great ways.

Make Sure You Always Catch Your Customers At A Good Time

One way to keep your customers in a good mood is to not bother them. That does not mean that you cannot call them, of course. It just means that you should call them intelligently and deliver sales calls in a thoughtful way. This can be achieved through the utilization of ringless voicemail drops

Voicemail drops are a great way to call customers or potential customers without their phone ever ringing. Instead of receiving the call, they will just receive a voicemail from one of your salespeople. That way, they can listen to your business’s sales pitch when they are available and in a good mood. A customer’s mood is very important when it comes to whether or not they will buy a product or service, so it would behoove your business to try to catch them at a time when they are in a positive mood. 

Invest in Training For Your Employees To Increase Call Quality

Another great way to make customers happy over the phone is to make sure each and every person they interact with on the phone is friendly, polite, and happy to help them. Often times, customers who call a helpline or service line are in distress because of an issue with their experience with your business. This means that they are entering the call with some negativity already. So, your employees who help them over the phone need to be calm, helpful, and extremely respectful in order to make the customer feel happy and heard. 

If you as a business owner or manager invest in a high-quality training experience for employees who work over the phone often, then they can learn tactics that will help them keep their cool over the phone when they are speaking with customers. This mood-boosting training will dramatically better your customers’ moods, and you will be left with happy employees and happy clients. 

Make All Customer Service Calls Easy With Omnichannel Support

One last thing you should consider when trying to make your customers happy over the phone is that you should always be thinking of the best and most innovative way to make their calling experience easy and seamless. One way to do this is to invest in an omnichannel contact center software that allows your employees to solve customer disputes across multiple media. This means if a customer chats with your website’s chat feature to get help with an issue, they can then be texted, called, or emailed without ever having to repeat their situation to a new customer service agent. This saves both your business and your customer’s time, which is great news for everyone involved. This kind of efficiency and ease in a contact center conveys that your business respects its customers, and it will make them happy to become repeat customers.

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Lois Stevens